It’s rare for a day to go by in logistics where employees don’t have to overcome some sort of challenge, whether it involves a late delivery, damaged freight, or pressure from new competition. The constant barrage of problems to solve and subsequent interactions in which to participate can make for some highly stressful days for everybody. This is why organizations in the logistics field must make it a priority to create a positive, people-centric work culture that motivates employees and reinforces their strengths. Many companies focus only on profits, but without happy, productive employees, they are doomed to fail.
Company culture starts at the top, so executives and management types need to be heavily involved with their teams to ensure that employees are satisfied with their jobs. They should make it a point to recognize individual accomplishments regularly. This could be drawing attention to a time when a night operations rep went above and beyond to solve an after-hours issue, or it could be congratulating a sales rep for bringing on a new account. The possibilities are endless, and so are the benefits for the company. It is also important to encourage teamwork and create an atmosphere that discourages employees from trying to place blame when something goes wrong. Finally, it’s important that the customer knows you’ll take care of them – everyone answers the phones at Zip with offers to help and is trained fill out a basic quote for the customer so they can start shipping their product.
At Zip Xpress, we understand that high service doesn’t stop at the customer. We aspire to recognize all of the great members of our team. It’s why we have a long history with all of our great employees and aspire to treat them fairly. Our goal is a cohesive culture where employees can collaborate and solve problems on behalf of our customers. As long as our people feel recognized, they’ll treat our customers the same way. At Zip Xpress, we prioritize maintaining an uplifting, exciting atmosphere not only because we believe in our people, but also because we believe in offering the best logistics solutions possible. To see for yourself, start today with Zip Xpress!
