There is no doubt that the events of 2020 will change the way we do business forever. Supply chains will be greatly affected as companies look for ways to manage increasing volatility and unpredictability. While some industries are more static and can rely on consistent demand throughout the year, they are still likely to experience times of discomfort and uncertainty. It is essential that shippers, manufacturers, and carriers remain as flexible as possible in order to accommodate the new reality of supply chain operations.
Expanding dock hours is one way that shippers and receivers can provide flexibility for both drivers and staff. Shifts can be staggered, allowing warehouse workers to choose hours that are better for their schedule. With increased scrutiny on staying legal, drivers will benefit from later dock hours that will help them to hit their targets without pushing the limits of hours of service rules and regulations.
Carriers can remain flexible by communicating with the shipper and the customer. It’s best to report any potential delays early and often, but also communicate with the customer about the scheduled delivery time so their team will be ready. When a shipper or receiver has enough lead time, they can provide some flexibility by either changing the appointment or preparing staff for delivery. Refusing to adapt will only cause frustration, but communication will allow all parties to prepare themselves and ensure the customer remains satisfied.
At Zip Xpress, we understand the importance of remaining flexible. We work with shippers to accommodate their individual needs and there is always a real person ready to answer the phone and help 24/7. We understand the challenges every business is facing and communicate with our customers every step of the way. We work with everyone along the supply chain to schedule pick-ups and deliveries, in order to stay flexible, regardless of circumstance. If you want to see how you can make your supply chain more flexible, start today with Zip Xpress!
