There’s no question that technology has come a long way, especially over the past year. Many industries were forced to adjust on a whim, which has caused remarkable shifts throughout the supply chain that we’re still adjusting to. While companies are still making adjustments, they’re paying attention to their people now more than ever as they navigate the inherent uncertainty across the entire supply chain.
A lot has been written about technology in transportation as of late. Lighter, more fuel efficient trucks have allowed carriers to transport products quicker and with less overhead. Back-office transportation management systems continue to improve, allowing dispatchers and logistics managers to optimize their time and increase profitability for their companies.
Yet in the face of these articles about technology, those authors tend to forget that businesses simply want great service. They want a smiling face to greet them when they receive their shipment, and a human being to answer the phone when they call an office. Every time a person is greeted by a machine, they’re far less happy or understanding. Technology can help with redundancies and inefficiencies, sure but they can’t provide the level of service that a dedicated person can.
Throughout the past year, it has been people who have helped keep our supply chains operating and ensuring that deliveries were made on time. Hard working drivers as well as the office individuals who were making and taking phone calls, providing guidance to companies who needed help during these challenging times. They were the ones who kept products moving, even when events turned for the worse. For that, they deserve our gratitude and respect.
At Zip Xpress, we understand the importance of great service. Here it starts with ensuring that every shipment will arrive undamaged and on time. We also work hard to keep our drivers happy so that they will greet each of our customers with a smile. We also make sure that every call is answered by a person, never a machine and that customers can receive a quote within minutes. Everything we do here at Zip Xpress is focused on bringing great service and we know that none of this can be accomplished without great people. To see for yourself, start today with Zip Xpress!
