One area of business that can always use more attention is development of relationship management. While it’s easy to overlook this as important to supply chain management, its importance as part of a strategic supply chain cannot be overstated. Why is relationship management so important? Effective relationships help prevent confusion, and they result in better service for everyone involved. In fact, 86% of business leaders believe service is just as important as the product or service they receive. Proper relationship management means going above and beyond for the people who depend upon your organization. How do we do this? The two best practices are by opening lines of communication and extending empathy.
The first step is to open lines of communication across all members of the supply chain. For some companies they may need to open lines internally and ensure that departments are aligned in supply chain goals. For others it’s opening communication with suppliers, procurement managers, transportation management and anyone else that is actively involved in getting your shipment to its customer. This opening of communication is vital to the success of your organization. By opening communication you’re eliminating a lot of ‘surprises’ that can cause delays in your shipments and frustration for your customers.
Extending empathy to other stakeholders, especially when they’re taking steps and informing you about delays will really help you bolster the relationships with your members of the supply chain. Labor shortages are rampant, costs are on the rise, suppliers can’t receive parts or service, inclement weather all can cause delays with a shipment. Extending empathy and understanding to your stakeholders gives them breathing room, especially when they’re communicating with you any delays they’re experiencing. Many businesses are doing the best they can in their efforts to keep up with demand for their products, however delays can and do occur. Berating them for forces outside their control does not build goodwill. It only serves to create a cycle that harms everyone involved.
Here at Zip Xpress, we understand the importance of great relationship management. We strive to build close relationships with all of our stakeholders, caring for their needs that help them provide dynamic service. When you call Zip Xpress, you’ll speak to a person, never a machine and there’s always someone who is able to help answer any questions you may have. We’ll work with you, your suppliers and your customers through phone calls all in an effort to get your shipment to its destination on time and undamaged, no matter what. Finally, all of our associates work together to provide you with the right custom carrier solutions that will build your business. To see for yourself, start today with Zip Xpress!
