We are at a time where many are seeking fully optimized supply chains. The experiences of the past few years have opened our eyes to the silos that may exist in delaying shipments – the sections of the supply chain which are disconnected from the communication network of the greater whole. The stifled communication as a result of these silos makes getting your products to the customer difficult and creates an environment where it’s difficult to adapt. Finally, these issues in communication create dissatisfaction amongst members of the supply chain which mainly results in dissatisfaction for the customer’s experience. Let’s learn the ways we can uncover silos and how they can be addressed to revitalize your organization’s supply chain.
The first method for finding silos is to develop a holistic vision for the organization’s supply chain. From product inception all the way to final delivery to the customer, the vision needs to entail the customer’s experience to ensure alignment between sales and operations. Developing this alignment and getting everyone involved in the process helps foster ownership, creating the buy-in necessary to make the vision a permanent reality for the organization. Explain your goals when working with vendors and other stakeholders – oftentimes they’re willing to help because they care about quality too and your success is their success. Finally, pay close attention to every area – from packaging to compliance with shipping regulations, every area needs to be included in the execution for this plan to work.
Once the vision is created, you must develop a comprehensive and cohesive communication plan for members of the supply chain with a focus on the entire supply chain. Understanding where silos can and have occurred is a necessary step in order to begin breaking down barriers to success. Improving processes and procedures will work wonders when it comes to creating consistency for all of your shipments. Having step by step instructions available for members of the supply chain ensures that you will get the consistency you need and the growth you deserve.
Here at Zip Xpress, we understand the importance of removing unnecessary barriers across the supply chain. We do this by communicating with our customers as well as their customers every step of the way while their shipments are in our care. We schedule pickup as well as delivery, making the process ideal for our customers. We work according to the schedule of our customers and their customers, providing them with timely deliveries that will get to their destination on time and undamaged, no matter what. It’s because of this dedication to service that we’re able to maintain a 99% customer satisfaction rating with all of our customers. To see for yourself, start today with Zip Xpress!
