One of the great pushes in today’s world is a push for digital transformation, and there is little doubt that technology is making our world more efficient and productive. However this great push for technology often comes at a glaring cost: there are too many who believe that increased levels of efficiency justifies a reduction in great (or even good) service.
Yet time and again when businesses are asked what they look for when selecting a partner for their supply chain, respondents don’t list competitive pricing, speediness of payment or even claims handling as their biggest concerns. Their biggest concerns are whether or not the customer service department will be responsive to them. They want to deal with a company that will take their phone calls and answer their questions or concerns. They want a business they can partner with who will help them solve their problems, not add on to them. There isn’t anything more frustrating than when you have a question but can’t speak to a person in the effort to solve it, especially when it comes to something as vital as shipping.
There are still many questions that businesses have when it comes to shipping. They want to understand the landscape and the challenges we’re currently facing. They want to be able to create viable plans and strategies that will ensure the growth of their business and the continuation of their legacy. If a business is not able to trust in the service capabilities of their supply chain partners, then we’re doing a disservice by not helping them. We do not want to leave companies scrambling for solutions – we already have an inherent need for good service in the logistics sector. The more we can help a shipper find the right solutions for their business, the stronger the sector as a whole becomes.
Here at Zip Xpress, we understand that great service should only be a phone call away. We strive to help shippers with whatever their needs are, providing them with the custom carrier solutions that will help their business not just thrive but grow, no matter the environment. Whenever you call Zip Xpress, you will speak with a human being, never a machine. Almost everyone here can help provide you with a quote and we’re always asking how we can help. We deeply believe that there is no substitute to working with a person when it comes to getting your shipment to its destination on time and undamaged. To see for yourself, start today with Zip Xpress!
