Category: <span>Zip Xpress News</span>

Every year we here at Zip Xpress have to perform an adjustment to our fee structure. While this is common practice across the industry, many manufacturers are likely to experience an increase in their transportation fees, primarily due to the increase in costs associated with shipping products. While our hope is to increase these fees as little as possible, we cannot deny that we have experienced an increase in our cost structures just like every other business as well as the average consumer.

The cost of the materials we use to provide you with great service have gone up dramatically over the past two years. Just one of our load bars would cost $29 at the end of 2021. Now we’re fortunate if we can find them for $45 a bar which is a drastic 55% increase. Diesel prices have risen at a much faster rate than gasoline and while they have remained stable for this winter, there are no signs that they’re likely to decrease in the near future. Other costs have risen as well across the industry – tractors & trailer leases (27.8%), as well as insurance. Maintenance supplies, forklift leases, and labor costs are all 53.5% higher too. This doesn’t even mention the occasional shortage experienced when it comes to these vital supplies.

Yet while we need to adjust our fee structure, we do this to continue providing our customers with the best service possible. Our focus is on investing in the essential equipment as well as people that we need in order to ensure that every shipment we tender will arrive on time and undamaged. Our commitment to providing you with the best service possible still stands, and we share these adjustments in the hope of keeping your trust by providing you with the transparency you deserve. At a time when there is so much uncertainty, you can be assured that Zip Xpress will continue to provide you with the best service a carrier can provide.

Here at Zip Xpress, we understand the importance of transparency and great customer service. All of our efforts go into providing great service for our customers, ensuring that their shipments will arrive undamaged and on time every time. We’re here to help you with all of your transportation needs, creating the custom carrier solutions that will help your supply chain grow, as well as a safe delivery of your products. This dedication to our customers shows in our results – where we’ve been able to maintain a 99% customer satisfaction rating for more than 20 years. To see for yourself, start today with Zip Xpress!

This week marks a very special time for us. It’s our 20th anniversary of being in business and we wanted to take this opportunity to thank all of our stakeholders for making this possible. We couldn’t have done this without the hard work of our dedicated employees and customers who trust us to do what’s best for everyone involved. If it wasn’t for all of the people involved who helped build Zip Xpress, we certainly would not be the company we are today.

The first group we wish to thank would be our dedicated employees. Without the hard work of everyone throughout the company and their dedication to service, we wouldn’t be able to get very far with helping customers. Everyone here at Zip Xpress pitches in, whether that’s solving a shipment problem, cleaning the office (or warehouse!) or answering the phone to help a customer. Their hard work in creating a sustainable carrier provider is unmatched and everything they do is focused on providing a wonderful shipping experience for our customers.

We also want to thank our wonderful drivers who take to the roads every day and deliver the shipments to the end customer. We appreciate their hard work, their friendly attitude and dedication to getting every shipment to the customer on time and undamaged. We know that our drivers are the ones who interact with our customers, and we can’t express enough appreciation on how well they handle this responsibility. We’re proud of our drivers, who treat every customer with the respect they deserve.

Finally we wish to express our appreciation to our customers. Without you, none of this would be possible. Our goal is to provide you with the custom carrier solutions that will get every shipment to its destination on time and undamaged. You place a lot of trust in us, and you believe in our vision of creating a more sustainable supply chain. It’s why we’re proud to say that we maintain a 99% retention rate with our customers.

We appreciate the partnership we have with our stakeholders, and we will continue to work hard to ensure that everyone who works with us will get the best treatment. Thank you everyone for a wonderful 20 years, we’re ready for many more!